Betfair Reopen Account

Ruling

From 31 January 2013, customers with an existing Betfair account are not permitted to open a new account with Betfair. Any customer that already has more than one Betfair account on 31 January 2013 is required to nominate a single Betfair account to use.

1. You can create an account with us one of the following ways: simply clicking here. Going to our homepage ( www.betfair.com) and click on 'Join Now' on the top right corner of the page. You'll be directed to our registration page where you need to enter.
2. Opening a New Betfair Account – A Working Example. To kick things off, you will need to click this link to be taken to the Betfair site. Press the ‘Join Now’ button on that screen to be taken to the personal information section. Just enter your details here and then click the ‘Agree and Open Account’ Button at the.

Resolved - This player is non-responsive. We assume that they've now managed to complete their security verification call successfully.

Read our Betfair Casino Review.

Player's Complaint

I opened an account in Betfair, deposited 200 with card, won 4800, withdrew 300. Then I deposited with Skrill and withdrew, but had my account closed. I just wanted to get my funds faster, I don't mind if I get paid by card.

6 Responses

Hi mioyuen4 - welcome to ThePOGG.com!

Before we go any further, I need you to tell us exactly why Betfair closed your account. What did they tell you?

Thanks,

ThePOGG

They've just closed it and sent me this message and nothing since other that my account is closed. Can you contact them?

Hello [EDIT],

We are sorry to inform you that your account with Betfair has been closed. This decision has been made by our department on business grounds and in line with our terms and conditions.

Thank you,

Kind Regards,

Account Security Team
Betfair

Hi mioyuen4,

I've spoken to the Betfair team about this issue. They've requested that you provide proof of address (a utility bill or bank statement dated within the last 3 months) and a land line on which you can be reached. Before anything else can be done you need to provide this information.

When you send this through to Betfair I would appreciate it if you could CC in [email protected] so we can verify when Betfair receive the requested information.

Thanks,

ThePOGG

Hi mioyuen4,

Have you received your security verification call yet?

Thanks,

ThePOGG

Hi mioyuen4,

Can you confirm whether you've successfully passed the phone call verification?

Thanks,

ThePOGG

Hi mioyuen4,

If we haven't from you by Friday the 3rd of November I'll assume this issue has been resolved and close this complaint.

Thanks,

ThePOGG

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Hello everyone!
I am another affected of the closing of accounts. Everything was fine when I lost money but everything changed 1 month ago or so when I started a very good winning streak, I must say that I bet on exchange bets, I did not bet on the betfair sportbook. On November 6 they blocked me the option to withdraw money, they asked me to verify my account with an invoice. I sent them a water bill and on November 7th I had the account verified again and ready to continue betting. At night I made 2 withdrawals of a lot of money for skrill, on November 8 Betfair closed my account and canceled my withdrawals, it was 07:22 and an employee of the security department closed my account. I was not given any reason for the closure but I called betfair and they told me there was a problem with my account, the owner of my betfair account (me) did not match the owner of the skrill account I used to deposit and withdraw money (my partner) ), I have to say that until that had not had any problem in depositing and withdrawing, also say that I had lost a lot of money in those months that my betfair account had.
They asked me for a photo of my partner's ID and an authorization from my partner authorizing the previous and subsequent operations that he carried out with his skrill. They sent everything but they did not reopen the account so I went back to ask for the chat and they told me that they needed to call me to ask me some questions. They called me and everything went well, the boy told me that everything was correct and that before the weekend (about 3 or 4 days) they would reopen my account. The days and the weekend passed, I arrived on Tuesday and asked again for the chat that because the security department did not answer my emails and when they were going to reopen the account, they told that my account was closed permanently and with no possibility of opening and that my money would be retained in betfair. I did not believe what they were saying, the security department did not tell me anything and I found out from the betfair chat that my account is permanently closed. The days have passed and little by little I have learned the reasons for closing the account, having to send mail to the ceo of betfair because the security department did not answer my emails. At this time the security department relates my account to others, which is not true. I only have 1 account and my partner has 1 account and for months, maybe almost 1 year that he does not use it, besides being an account where he has only played poker freerolls and very small bets.
I want to thank justice for punters and specifically Jimmy for his disinterested help, for responding to every message I sent him.
Right now, betfair only gives me the option of putting a complaint in the MGA and that I have done, in addition to the MGA I have made complaints to other authorities. Betfair has shown me that when you lose money no matter what you do, whether it is right or wrong, betfair is only interested when you withdraw money, it puts all kinds of problems to the point of closing the account and retain your money.
I will keep you informed, thank you very much for reading and very grateful to J4P and Jimmy in particular.

Betfair Reopen Account Online

Thanks!